Troubleshooting
What pktito's messages mean, and what to do about them.
A message’s Details, or its tooltip, has what the system or the server said. Include it when reporting a problem.
Reading a file
| Message |
What to do |
| File not found |
The file was moved or deleted after it was added. Add it again from where it is now. |
| Not audio or video |
The file isn’t a recording, whatever its name says. |
| No audio track |
The video has no sound. |
| Can’t read this file. Installing ffmpeg may help. |
Install ffmpeg; Formats shows which formats need it. |
| Can’t read this file |
The file may be damaged. |
| Install ffmpeg to read audio and video here |
On Linux: sudo apt install ffmpeg. |
| Couldn’t start ffmpeg |
Check that ffmpeg -version works in a terminal, or reinstall ffmpeg. |
| Can’t convert this audio |
Convert the file to WAV or MP3. |
Downloading the model
Network errors (Can’t reach models.pktito.net, Connection lost, isn’t answering) are retried automatically, and the download resumes where it stopped.
| Message |
What to do |
| The download was damaged |
Choose Try again. |
| Not enough disk space |
Free about 650 MB and choose Try again. |
| Couldn’t save the model |
pktito can’t write to its data folder; Details names the folder. |
| Model not found |
Report it. |
| … is downloading. Cancel it first. |
Cancel the other download, or wait for it to finish. |
Model files
| Message |
What to do |
| Choose a model first |
Choose one from the model menu on the start screen. |
| Needs a newer version of pktito |
Update pktito. |
| Not a pktito model |
The file isn’t a .pkf model. |
| Model file incomplete or damaged |
Download it again, and check its SHA-256 against Models. |
Transcribing and playback
| Message |
What to do |
| Not enough memory. Close other apps and try again. |
Transcribing takes about 700 MB. Then choose Start again. |
| Can’t play: the original file was moved or deleted |
Put the original back, or transcribe it again from its new place. |
| Can’t play: the original file has changed since it was transcribed |
Transcribe it again. |
Linux
| Message |
What to do |
| Install xdg-utils to open links, Install xdg-utils to show files |
sudo apt install xdg-utils |
| Message |
What to do |
| Installed pktito-cli in /usr/local/bin |
Open a new terminal and run pktito-cli. |
| pktito-cli is missing from the app. Reinstall pktito. |
Download pktito again and replace the app. |